Resolving 71% of support tickets with on-brand AI

Problem

Support team drowning in repetitive tickets — shipping, returns, gifting. Generic chatbots felt off-brand and were retired after a week.

Solution

Built a bespoke AI concierge trained on brand voice, product catalog, and policy docs. Integrated with Shopify, Klaviyo, and WhatsApp Business.

Result

71% of tickets resolved without human touch. CSAT held steady at 4.8. Support team shifted to VIP and gifting concierge work.