Cutting first-response time from 4 hours to 38 seconds

Problem

Inbound buyer leads from Meta and portals arrived on personal WhatsApp numbers. Brokers replied hours later — sometimes the next morning. The brokerage had no visibility into who was responding, how, or how fast.

Solution

We migrated all inbound to the official WhatsApp Business API, deployed an AI concierge that qualifies and books site visits in under a minute, and routed every conversation into a single CRM with deal-stage automation.

Result

First-response time dropped to 38 seconds. Site-visit bookings tripled. Brokers stopped firefighting and started closing.